Mediation is a structured conversation between people who are in conflict — guided by a trained, neutral third person called a mediator.
It’s not about winning or losing. It’s about being heard, understood, and working together to find a solution that everyone can live with.
Unlike going to court, mediation is:
- Confidential – what you say stays in the room
- Voluntary – you choose to be there and you can stop at any time
- Flexible – the outcome depends on what you decide, not a judge
- Faster and more affordable – mediation often takes hours or days, not months or years, and costs significantly less than litigation
The mediator doesn’t take sides or decide who’s right. Instead, their role is to:
- Help both sides speak clearly and listen openly
- Keep the conversation respectful and productive
- Guide you through the process, step by step
Mediation can be used for many different types of conflict — between family members, neighbours, colleagues, business partners, or anyone else struggling to move past disagreement.
You don’t need to be getting along to start mediation. You just need to be willing to talk and to see whether a better outcome is possible.
